Improve satisfaction
Give agents the information they need to make every interaction feel informed and personal.
Call center CRM integration
Every customer conversation, connected to the full story.
Unite your call center and CRM to give teams the context, speed, and visibility required to turn customer interactions into stronger relationships.
Customer context, ready for every callConnected in minutes, not months
CloudConnect workflow
Calling and customer data, togetherIncoming callCustomer record foundHistory, notes, and open activity appear for the agent.
During callContext-led conversation
After callOutcome logged automatically
Objectives of CRM
Make every customer interaction more valuable.
CRM integration helps sales, service, and marketing teams track interactions in real time and respond with the full customer relationship in view.
Convert leads faster
Connect campaigns, calling activity, and customer records to keep follow-up moving.
Increase productivity
Reduce manual searching and routine updates so teams can focus on the conversation.
See the full picture
Bring call activity and customer data together for clearer visibility and reporting.
Build better relationships
Understand customers more completely and create consistent experiences across teams.
Retain more customers
Use useful context and responsive service to strengthen long-term customer loyalty.
CTI integration
Calling that knows the customer.
1
Call from your CRMStart calls directly from the customer record.
2
Surface useful contextBring relevant data into the agent workflow.
3
Capture the outcomeKeep records, notes, and activity in sync.
A smarter contact center
Connect telephony and CRM without adding complexity.
CRM-integrated contact centers can dramatically improve efficiency. With open APIs, Thar Infotech can connect customer data from leading CRMs, a custom-built solution, or your existing business workflow.
When call-center routing works alongside CRM data, agents are equipped to handle conversations consistently, quickly, and with the context that customers expect.
CloudConnect ecosystem
Built around the tools your business already trusts.
CloudConnect puts integration in the hands of your team, not just developers. Connect leading CRM platforms quickly and extend your customer experience without disrupting day-to-day work.
Open API
Connect leading platforms, a custom CRM, or the workflow you already use.
Connect with leading CRM platforms
SalesforceMicrosoft DynamicsZoho CRMSugarCRMNetSuiteOracleFreshdeskZendesk
Your data. Your conversations. One workflow.
Give your team the context to do their best work.
See how a connected CRM and contact center can make every conversation more relevant, efficient, and measurable.
What happens next
A focused discussion about your CRM, calling workflow, and integration priorities.