Contact center professionals collaborating

Cloud contact center solution

Create better customer experiences with a connected call center.

From lead generation to retention, Thar Infotech gives your team cloud-based calling, intelligent routing, and CRM-ready workflows that keep every customer need in view.

Inbound + outbound
One connected operation
CRM-ready
Context for every call
Real-time
Visibility when it matters

Contact center command view

Your customer journey, connected
Live
RoutingSmartRight team, right time
ChannelsVoice + SMSOne customer view
CustomerCall flowBest-fit agent

Better context. Faster answers. More meaningful conversations.

Core capabilities

Built for every side of the conversation.

Equip your team to welcome customers intelligently, keep outreach productive, and understand every interaction as it happens.

01 / Inbound

Inbound Call Center Solution

Welcome each customer with a journey that feels organised, timely, and personal.

  • Hosted IVR and ACD
  • Skill-based, priority, and time-based routing
  • Queue monitoring and call barge-in
  • Real-time dashboard and analytics
  • Call recording and multi-channel communication
  • CRM integration
02 / Outbound

Outbound Call Center Solution

Turn more leads into conversations with a focused, high-performing outreach workflow.

  • Preview, predictive, and progressive dialers
  • IVR blast, SMS, and voice campaigns
  • Call barge-in and monitoring
  • Real-time dashboard and analytics
  • Call recording and multi-channel communication
  • CRM integration

More ways to connect

Every customer moment, thoughtfully covered.

Extend your contact center with the services that make campaigns, service lines, and team communication easier to manage.

04

Missed Call Alert

Turn missed calls into organised lead and feedback campaigns with complete customer database management.

  • Customised IVR
  • Bulk SMS, voice, and text
  • Easy CRM integration
05

Voice Broadcasting

Deliver alerts, promotions, updates, and notifications at scale with a more personal voice channel.

  • Fast campaign delivery
  • Voice alerts and updates
  • Broad audience reach
06

Call Conferencing

Host ready-to-use conference calls whenever you need, without pre-scheduling or operator assistance.

  • Reservation-free access
  • Dedicated numbers and access codes
  • Always-active service
07

Cloud Call Center

Replace hand-dialling, spreadsheets, and wait time with a simple cloud workspace for quality conversations.

  • Easy-to-use agent experience
  • More time for real conversations
  • Built for productive outreach

Ready when your customers are

Build a contact center your team can rely on.

Explore the right mix of cloud calling, routing, and engagement tools for your operation.